ROLEX DIW

Richard Mille

PATEK PHILIPPE

How to track your order shipment in real time?

We recommend you save our site so you can track your order in real time. Always
know when your favorite watch will be delivered - just enter the email address you used during checkout to view the current delivery status and delivery progress at any time. This is the most convenient way to stay updated and in control.
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FAQ

  • What types of payments do you accept?
    we recommend using PayPal for a secure and worry-free first-time purchase. PayPal
    Fast, trusted worldwide, and with comprehensive buyer protection, you can feel confident in every order.

    ✔️Zero risk of fraud
    ✔️ Instant payment confirmation
    ✔️ Full refund support
    For your convenience, we also accept Visa and Mastercard. However, for first-time users, PayPal is still the safest and most reliable choice.
    Have questions about payment? Our customer service team is here to help you - please contact us.
  • How quickly do you ship once I purchase a watch online?
    We'll get your order ready to be dispatched in 1-2 business days.The estimated delivery time of the product is 7-15 business days. Sometimes there will be delays in customs clearance, and after customs clearance, it will be transferred to USPS for delivery. Please review our shipping page for complete details. 
  • Can I track my order?
    We'll send you an email as soon as the item has been shipped. This will include its tracking number. The tracking information can be looked up on: https://www.track718.us/en 
  • I have not received the tracking number information, how can I get it?
    Please contact customer service email. On weekdays, we will get back to you within 8 hours as soon as possible.
  • How do I contact if I need to return or exchange an item?
    Please contact customer service email first, we will reply and communicate within 8 hours to solve your problem, it is recommended not to submit PayPal incident first, thank you!
  • If I request a refund, how long will it take for me to receive the money?
    📝 When can I request a refund?
    You may be eligible for a refund if:
    You canceled your order within 24 hours and the item has not yet been shipped
    Your package was severely delayed or lost in transit
    The product was received damaged
    Other reasons approved by our customer service team
    🔁Refund process
    Here's how we process PayPal refunds:
    Step 1: Contact us
    Please email our support team and provide:
    Your order number
    PayPal email address used for payment
    A brief description (with photos if relevant)
    Step 2: Refund review Our team will review your request within 24 to 48 hours.
    If approved, we will initiate a refund directly through PayPal.
    Step 3: Receive your refund
    Once processed, the funds will be automatically returned to your original PayPal account or payment method.
    ⏰ How long does it take to receive a refund?
    Payment method used                Where to get refunded                    Estimated time
    PayPal balance Directly returned to your PayPal account Immediately or within minutes
    Credit/Debit card (via PayPal) Refunded to original card 3-7 business days, depending on your bank
    Bank transfer (via PayPal) Refunded to your linked bank account 3 to 10 business days
    🛈 Please note: Some banks may take longer to process refunds, especially in cases involving international currency conversion.
    ❓ Frequently Asked Questions
    Q: PayPal shows “Refund Completed”, but I don’t see the money.
    A: This means we've completed the refund on our end. Depending on your bank, the funds may take a few days to appear on your credit card or bank statement. If you used PayPal balance, it should show up immediately.
    Q: Can I place another order after requesting a refund?
    A: Of course you can! You can always reorder whatever you like after the issue is resolved.
    Q: What if I still don’t receive my refund after 7 business days?
    A: Please contact your card issuer or bank directly. Our customer service team is happy to provide a PayPal refund transaction ID for reference if needed.
    📬 Contact Us
    If you need help with a refund or PayPal payment:
    📧Email: a13733971696@gmail.com
    🕒 Support hours: Monday to Friday, 10:00 am to 6:00 pm (GMT-8)
    Or contact us directly through the live chat button on our website

Our Services

  • Worldwide Delivery

    Fast Shipping to over 200+ countries, Package Location Tracking Online.

  • Safe Payment

    Secure Payment VIA Paypal, Don't keep any cards information.

  • Buyer Protection

    7-day Satisfaction Guarantee, Full Refund if dont receive orders.

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